How do I purchase a product?
Feel free to browse our products by clicking the "products" section on the menu, and then proceeding to enter various categories. You can also use the search function if you have a specific product in mind. All products have a large "add to cart" button below - click it to place it in your shoping cart. When you are satisfied with your order list, click the "checkout" button and follow the on screen instructions about shipping and payment.
Where can I find accessories for my product?
Find the product you wish to find accessories for. Related accessories should be listed below it, if available. Should you require a different accessory, or your preferred accessory isn't listed, make sure you contact us via the "contact" form, or call us via telephone.
What's the minimum order limit?
There is no minimum order limit. However, we suggest that you stock up in one larger order to reduce shipping costs.
How do I know that my order has been accepted?
You will receive an e-mail confirmation of your order. This means your order has been accepted.
What is the current status of my order?
You can check your order status in your personal panel by clicking on your username. Or, alternatively, you can contact us for more detailed information.
I haven't received any e-mails from you yet... What gives?
E-mails can be a bit unreliable, due to various spam filters and the like. You can check your order status in your personal panel (click your username on the top if you're logged in), or you can contact us for further information.
You don't have a product I need... can you get one for me?
Maybe. Contact us via the "contact" form, or call us and we'll do our best.
Can I change my order?
If you haven't checked out yet, just click on the shopping cart on the top and change/delete your ordered items. Once you have checked out and proceeded with your order, you can't change your order manually. If you wish to change your order, contact us via the "contact form" or call us via telephone as soon as possible, as your order is already being processed.
How do I cancel my order?
If you haven't checked out yet, just click on the shopping cart on the top and delete all items. If you've already checked out, you will have to contact us as soon as possible, as we're already processing your order.
I need parts for my equipment, can you get them for me?
Sure! Contact us via the "parts" form, or call us and we'll find the parts you're looking for. We offer spare parts for most makes and types of machines and other restaurant equipment, but make sure you take pictures of the part you need, as this will ease our search.
How much does shipping cost?
Shipping costs are variable, since your location influences the price greatly. The best way to calculate transport costs is to add a product in the cart and proceed to checkout - your shipping costs will be calculated based on your location.
When will I receive my order?
It depends. Smaller items get shipped more quickly, larger items have to be carefully packaged and protected for transport. After your payment has been confirmed, we ship within 5 working days - from then on, our shipping and logistics partners determine how long will the shipping take. For further information, don't hesitate to contact us.
I am in [insert country here], can you ship my product?
Most likely... yes! Our logistics partners ship to almost anywhere in the world. However, it's up to you to determine if the applicable shipping costs suit you. You need to be wary of your customs procedures, especially if your country is outside of the European Union.
My product was damaged in transport, what should I do?
If you've noticed a defect or other damages of the shipped product during receiving, notify the courier immediately and follow his instructions. It would help if you could take pictures of the damaged parts of the product you take issue with, but only in the presense of the courier... proceed to fill out a damage claim form you will receive from the courier and contact us for further instructions if necessary.
Which payment options do you support?
Can I pay with cash?
We can offer different payment options:
Wire transfers, credit card payments, Western Union transfers, Digicash. Some products can also be payed with cash upon delivery.
For more detailed information, click here: Payments
When is my payment going to be processed?
You may choose "Cash on delivery" for select products and pay the delivery driver in cash when your product arrives. You can also visit us in person and pay in cash, if you so prefer.
Services such as Western Union offer you the ability to pay in cash in most post offices.
For more detailed information, click here: Payments
Shouldn't take long. Credit card payments are processed instantly, while wire transfers may take a few hours to complete if you're in an EU country, or a few days at most if your bank is slow to process payments or doesn't work on weekends. Western Union payments should arrive quickly, but it may take a day or two for us to process it, especially if the payment arrives on weekends or on a national holiday.
How do I return my order?
We will issue a refund or exchange as long as the the following conditions are met:
Will I be refunded after I return an article?
• You've contacted our customer service and provided us the order confirmation number with a brief explanation of the reason of your return.
• The request is made within 30 days of the shipping date.
• The merchandise must be returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: hoses, screws, shelves, legs, etc...
Once the return is authorized by our customer service, we will organise transport to be picked up from your place, and inform you about date and time.
Due to the nature of most of our shipments (weight, size, etc.) which require great logistical care and financial burdens, the return shipping costs will be bourne by you - the client.
If you require any assistance you can always call us for further information.
Of course. If you return an article within 30 working days of delivery, you will be refunded.
How will I be refunded if I decide to return an article?
Please note: The merchandise returned will be inspected when it arrives at our warehouse and you may be charged for missing or damaged parts.
We will transfer the refunded ammount back to your bank account. If you paid by credit card, we will transfer back ammount to your credit card, if possible. Any potential costs (in case of damaged or missing parts) will be deducted from the refund.